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SERVICE facility service

We offer various services, facilities to have all customers spend time comfortably.

Business hours

Shop: From 10:00 to 21:00 cafe & restaurant: 6F 11:00 - 23:00/7F from 11:00 to 23:30 8F from 11:00 to 20:00 (in some stores until 23:00)

January 1 is regular holiday.

※7F is open only on Sunday until 23:00

Information counter [B3, 2F]

It is 00 00-21 /10 for reception hours

Including consultation of floor guidance, shopping, meal please drop in casually.

We do help to have you spend comfortable time in Shibuya Hikarie.

Switch room / baby room [B3, B2, B1, 3F, 4F, 5F]

In shopping zone "ShinQs in Shibuya Hikarie," we offer multifunctional rest room "switch room". We are comprised of different concepts every floor and suggest unprecedented relaxation including aroma of soft lighting, 3D-sound and healing. It is rest room which "you switch" feeling and can do while enjoying different design space and function in each.

Multifunctional rest room for exclusive use of TOKYU CARD ClubQ card member
"Switch room RELAX STAGE" [5F]

It is lounge for exclusive use of member of woman who had oxygen bar and foot massage that can refresh feeling and body, actress mirror which can make up slowly, portable charge function.

Multifunctional rest room "switch room RELAX STAGE" for exclusive use of TOKYU CARD ClubQ card member [5F]

Switch room "Mammy' s STAGE" [B2]

It is refresh space where both mom and baby can relax in peace. We install petit Powder space of nursing room and physical measurement function of child, kids' restroom. As daddy can use communication space, you can take meal together and can enjoy conversation with mom friends, daddy friend.

Switch room "Mammy' s STAGE" [B2]

Wheelchair, stroller rental service (free)

[B3, 2F information counter] is 00 00-21 /10 at rental time

To inconvenient customer of body, customer with small child, we loan free.

Smoking room (smoking area) [7F, 8F, 11F]

Smoking is prohibited in all the halls.

Smoking would appreciate your using 7F, 8F, smoking room of 11F.

Locker [2F, 11F]/ cold storage locker [B3]

Use time [B3] from 10:00 to 21:00 [2F, 11F] from 7:00 to 24:00

We install locker corresponding to Felica which we can unlock at the time of the world's first blackout and add cold storage locker which is available in the case of shopping such as food to B3.

Wi-Fi connection [B3 - 8F, 11F]

We can be connected to free Wi-Fi in B3 - 8F, 11F.

(there is area that is not available partly including passage free to do Urban core, 2F.)

ATM (cash dispenser) [B3, B2]

It is 00 00-21 00-21 celebration /10 /10 on 00 Saturday and Sunday on [B3] Mizuho Bank weekdays

It is 00 00-21 00-21 celebration /10 /10 on 00 Saturday and Sunday on [B2] Seven Bank weekdays

AED (automated external defibrillator) [each floor]

For emergency, we establish AED in each floor.

About pet companion

Please refrain from guide dog, deaf person's dog, companion of pet except service dog.

Handling credit card

Handling credit card

In addition, electronic money of PASMO, Suica is available at some stores, too.