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Facility Service

Various services and facilities are available to make your visit comfortable.

Opening hours

Shops 10:00 a.m. – 9:00 p.m. Cafés & Restaurants 6F 11:00 - 23:00/7F from 11:00 to 23:30 8F from 11:00 to 20:00 (some shops close at 11:00 p.m.)

Closed on January 1 every year.

※7F is open until 11:00 p.m. on Sundays.

Information Counter [B3, 2F]

Opening hours:10:00 a.m. – 9:00 p.m.

Please stop by if you need information on floors, shops or restaurants.

We will help you spend a pleasant time in Shibuya Hikarie.

Switch Room / Baby Room [B3・B2・B1・3F・4F・5F]

Switch Rooms (multipurpose restrooms) are available in the shopping zone ShinQs in Shibuya Hikarie. Each Switch Room has a different concept and offers new ways to relax, such as soft lighting, 3D sound and aroma. You can “switch” your mind while enjoying different designs and functions.

Exclusive multipurpose restroom for TOKYU CARD ClubQ members
“Switch Room RELAX STAGE” [5F]

This exclusive lounge for women members is equipped with oxygen bars and foot massage chairs to refresh body and mind, as well as lighted makeup mirrors and smartphone chargers.

Exclusive multipurpose restroom for TOKYU CARD ClubQ members“Switch Room RELAX STAGE” [5F]

Switch Room “Mammy’s STAGE” [B2]

Mothers and babies can relax safely in this refreshing space. It is equipped with a nursing room (with a small makeup space), physical measurement equipment for children and kids’ toilets. The communication space can also be used by fathers: you can eat together or enjoy a conversation with other mothers and fathers.

Switch Room “Mammy’s STAGE” [B2]

Wheelchair / Stroller Rental Service (free)

[B3・2F Information Counter] Rental hours: 10:00 a.m. – 9:00 p.m.

Free wheelchair/stroller rental is available for customers with physical difficulties and customers with small children.

Smoking Room [7F・8F・11F]

The entire building is non-smoking.

For smoking, please use the smoking rooms on 7F, 8F and 11F.

Coin Lockers [2F・11F] / Cold Storage Lockers [B3]

Hours: [B3] 10:00 a.m. – 9:00 p.m. [2F・11F] 7:00 a.m. – 0:00 a.m.

The world’s first FeliCa-operated coin lockers, which can be opened even in case of power outage, are located on the B3 floor along with cold storage lockers for food.

Wi-Fi Connection [B3–8F・11F]

Free Wi-Fi is available on B3–8F and 11F.

(Not available in some areas including the Urban Core and the 2F free passage. )

ATM [B3・B2]

[B3] Mizuho Bank Weekdays / 10:00 a.m. – 9:00 p.m. Saturdays, Sundays, public holidays / 10:00 a.m. – 9:00 p.m

[B2] Seven Bank Weekdays / 10:00 a.m. – 9:00 p.m Saturdays, Sundays, public holidays / 10:00 a.m. – 9:00 p.m

AED (Automated External Defibrillator) [all floors]

AED is available on all floors in case of emergency.

Accompanying pets

Only guide dogs, hearing assistance dogs and service dogs are allowed.

Accepted credit cards

Accepted credit cards

Electronic money such as PASMO and Suica is also accepted in some shops.