• > Service

    Business hours


    11:00 a.m. – 8:00 p.m.

    Cafes & Restaurants

    6F, 7F, 11F from 11:00 to 22:00/8F from 11:00 to 20:00 (there is store varying in some business hours.)

    Closed on January 1 every year.

    Information Counter [B3, 2F]

    Consultation of guidance and shopping, meal in hall, broadcast (summons, lost child) in hall, lost article, find, please drop in casually.

    Enquiries about Shibuya Hikarie

    03-5468-5892 (reception hours: 11:00-21:00)

    Inquiry about ShinQs (B3-5F)

    03-3461-1090 (reception hours: 11:00-20:00)

  • Switch Room / Baby Room [B3・B2・B1・3F・4F・5F]

    In Shibuya Hikarie ShinQs, we offer multifunctional rest room "switch room".
    We are comprised of different concepts for each floor and suggest unprecedented relaxation including aroma of soft lighting, 3D-sound and healing. It is rest room which "you switch" feeling and can do while enjoying different design space and function in each together with floor.

    • Room for exclusive use of TOKYU CARD ClubQ card woman member
      "Switch Lounge" [5F]

      This exclusive lounge for women members is equipped with oxygen bars and foot massage chairs to refresh body and mind, as well as lighted makeup mirrors and smartphone chargers.

      Switch room RELAX STAGE
    • Babies' room "Switch Living" [B2]

      Mothers and babies can relax safely in this refreshing space.
      In addition to the physical measurement function of child, kids' restroom, we install petit Powder space in the nursing room.
      The communication space can also be used by fathers: you can eat together or enjoy a conversation with other mothers and fathers.

      Mammy' s STAGE

    Smoking Room [7F・8F・11F]

    Smoking is prohibited in all the halls. Smoking would appreciate your using smoking room.

  • Wheelchair / Stroller Rental Service (free)

    Rental place: [B3・2F Information Counter]

    Rental time: [B3] 11:00-20:00 [2F] 11:00-21:00

    To inconvenient customer of body, customer with small child, we loan free.
    In addition, please note that number includes limit.

    Locker [2F, 11F]/cold storage locker [B3] (pay)

    The use time: [2F, 11F] 7:00-24:00 [B3] 11:00-20:00

    We install locker corresponding to Felica which we can unlock at the time of blackout and add cold storage locker which is available in the case of shopping such as food to B3.
    ※When it is past 24:00, additional charge for 1st will incur.

    Wi-Fi connection [B3, B2, B1, 1F, 2F, 3F, 4F, 5F, 6F, 7F, 8F, 11F] (free)

    Free Wi-Fi service available for 2-hour per session.
    ※Please reconnect after every 2-hours for unlimited usage

    How to connect

    1. Switch on the Wi-Fi function of your computers/smartphones in our Wi-Fi hotspots
    2. Select "SHIBUYA-Wi-Wi-Fi-" among the network options, and open a browser.
    3. Read and agree the usage terms and conditions displayed, complete connection with SNS verification or email verification.

    ※Please be mindful that connection may be different in different devices.
    ※Wi-Fi may not be received in the Urban Core area, passages on the 2nd floor, and some other areas.

    ATM (cash dispenser) [B3, B2, 11F]

    [B3] Mizuho Bank 11:00-20:00

    [B2] Seven Bank 11:00-20:00

    11F Business hours 7:00-23:00 in convenience store Lawson

    AED (automated external defibrillator) [each site in the hall]

    AED is available on all floors in case of emergency. Setting place, please confirm floor map of each floor.

    Accompanying pets

    Please refrain from companion of pet in hall.
    ※Guide dog, deaf person's dog, service dog can be accompanied.

    Accepted credit cards

    Besides, eMoney such as PASMO, Suica, and NFC payment can also be used in some of our shops.